The Bureau provides insurance, banking and securities customers with advice in problem situations. The duty of the Bureau is to give advice and assistance to consumers in insurance matters, to investigate compensation matters, and matters which concern the application and interpretation of insurance contracts and insurance terms.

The Insurance Board operating in conjunction with the Finnish Financial Ombudsman Bureau can issue statements on matters related to the motor liability insurance contract in which the Finnish Financial Ombudsman Bureau has no competence. The Insurance Board does not handle compensation matters based on motor liability insurance.