• Always call the police to the scene in all road accidents. The police emergency number in Russia is 102.

  • Please note that the vehicles must not be moved before the police have arrived.

  • You must ask for the accident report drawn up by the police to be appended to the accident report to be submitted to the insurance company.

  • Photograph the damage and the vehicles, if possible.

  • Notify the Russian Green Card office of the incident at its 24/7 call centre at +7 495 6412 787. The number provides pre-recorded instructions in English about what to do in accident situations. In addition, you will also have the opportunity to talk with a claims counsellor in English.